Shipping

We deliver worldwide.

All deliveries are made with global shipper DHL. The orders are shipped from our warehouse in Italy (Milan or Florence) to your delivery address. Please note that shipments to post office boxes will generally not be accepted. The additional terms and conditions of DHL can be read on www.dhl.com

Orders are processed from Monday to Friday, from 9 to 11 in the morning.
Please notice that orders which are placed Friday afternoon, Saturday and Sunday will be processed on Monday morning.
Express orders that are placed on Thursday afternoon will be processed and sent out on Friday. These orders will generally reach you after the weekend. Please also be aware that even orders within Italy that are placed on Thursday afternoon will arrive at the delivery address after the weekend in general.

Estimated transit time after dispatch:
European Union: 1-5 working days (standard). As soon as the parcel leaves our warehouse, you will receive an automatic E-Mail with the DHL tracking number to monitor the status of the delivery. If you choose express delivery the timing is 1-2 working days.
However, during sale seasons orders may suffer delay due to an excessive amount of orders being processed.
Other Countries: 5 to 10 working days. Please be aware that in case of deliveries outside the European Union, orders are processed but they are not shipped on the same day.
Luxury Development Srl shall not be held responsible for delays in shipments caused by international customs issues, weather conditions, or any other circumstances beyond the control of the company.
Please note that orders with more than one item might be delivered from different warehouses. As a result you could receive more than one parcel.
Orders that come from different warehouses will be processed as fast as possible, but there might be short delays.

Free Shipping is applied for all standard deliveries in Italy.
Free Shipping is currently available in all Countries for purchases with total value over 400€. For orders under this value the shipping price is 25€.
From time to time we run worldwide free shipping promotions. To be notified by E-Mail, simply sign up to our newsletter. Please note that free shipping promotions will be applied to your order in the payment section.

Important info

Please notice that we can only exchange items for another size/color, NOT for a different model. If you are interested in a different model, you will need to place a new order for it.
The return is free of charge, which means that we cover the pick-up/return shipment of your items.
Luxury Development Srl does not accept return return of items that have been used, worn, washed or damaged. Please pack the goods the way you received them and be aware that we will not accept items without their tags attached.
Please be aware that the return of shoes will not be accepted if they show signs of wear or are not returned in the original designer box. We advise you therefore only to try shoes on a carpet.
Returns of underwear are accepted, provided that the tags are attached on the items. Please try them on over your own underwear.

Delivery of damaged/wrong goods

Please contact our service department immediately in case you receive wrong/damaged goods. These goods awill be accepted as a return and  exchanged/refunded. Please follow the usual return procedure when sending these goods back. You will have the possibility to choose the reason you are sending them back directly in the return-form.

Refund Item

Please note that we have up to 15 days of time to complete the refund payment, starting from the day in which we receive your return at our warehouse.
Of course we do our best to refund your money as soon as possible within the 14 days, in fact:

refund payments to credit cards/PayPal accounts normally take up to 5 days from the moment in which we receive the return at our warehouse.
refund payments to bank accounts normally take up to 10 days from the moment in which we receive the return at our warehouse.
Please note that the original shipping costs for the delivery of your order will not be refunded.

Request a Return

You may return to our warehouse goods with which you are not satisfied within a period of 14 days (the 14-day period starts on the day in which you receive your order).

Click here to open a return request

All shipments are not subject to import charges upon arrival. Collini Milano ships to worldwide destinations on a DDP (Delivery Duties Paid) basis.
This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
The price you see is the price you pay.